Providing comprehensive veterinary services with compassion and expertise. From routine check-ups to advanced treatments, we are dedicated to the health and well-being of your furry, feathered, and scaled companions. At Al Sahra Veterinary Clinic, we understand that your pets are family. That's why we strive to offer a comforting and advanced healthcare environment where your pets receive the best possible treatment. Our commitment is to ensure every pet receives personalized attention and the highest quality of veterinary care.
This Privacy Policy describes how Al Sahra Veterinary Clinic collects, uses, and protects the personal information of our clients and visitors to our site. We are committed to protecting your privacy and ensuring the security of your personal data.
**Data Controller**
Al Sahra Veterinary Clinic, located at 17 Al Wasl Road, Villa 22, Dubai, Dubai, 31245, UAE, is the data controller responsible for the processing of your personal data in connection with this service.
**Information We Collect**
We collect the following types of information:
**Personal Information:** This includes your name, address, telephone number, email address, and other contact information provided when you register as a client, book an appointment, purchase products, or otherwise interact with our online platform.
**Pet Information:** This includes your pet's name, species, breed, age, sex, medical history, vaccination records, and other relevant information necessary for providing veterinary care.
**Payment Information:** When you make payments for our services or products, we collect payment information such as credit card details or other payment method details. This information is processed securely by our payment processors. Al Sahra Veterinary Clinic does not directly store credit card details.
**Website Usage Data:** We collect information about your use of our site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this information.
**Communications Data:** We retain records of communications you have with us, including emails, phone calls, and online forms.
**Marketing Information**: If you subscribe to our newsletters or marketing communications, we store your contact details and preferences.
**How We Use Your Information**
We use your information for the following purposes:
**Providing Veterinary Services:** To provide comprehensive veterinary care for your pets, including vaccinations, surgical procedures, dental care, grooming, boarding, and dog training.
**Appointment Management:** To schedule and manage appointments, send appointment reminders, and communicate important information about your pet's care.
**Order Fulfillment:** To process orders for pet supplies and other products.
**Payment Processing:** To process payments for our services and products.
**Customer Support:** To respond to your inquiries, resolve issues, and provide customer support.
**Website Improvement:** To analyze website usage data and improve the functionality and user experience of our site.
**Marketing Communications:** To send you newsletters, promotional offers, and other marketing communications about our services and products (only with your consent).
**Legal Compliance:** To comply with applicable laws and regulations, including record-keeping requirements and reporting obligations.
**Internal Operations**: For data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, evaluating and improving our services, products, marketing and your experience.
**Legal Basis for Processing**
We process your personal data based on the following legal grounds:
**Contractual Necessity:** Processing is necessary for the performance of a contract with you (e.g., providing veterinary services).
**Legitimate Interests:** Processing is necessary for our legitimate interests, such as improving our services, marketing our products, and ensuring the security of our online platform. These legitimate interests are carefully balanced against your rights and interests.
**Consent:** We may process your personal data based on your consent (e.g., for sending marketing communications). You have the right to withdraw your consent at any time.
**Legal Obligation:** Processing is necessary for compliance with a legal obligation.
**Data Sharing**
We may share your information with the following categories of recipients:
**Service Providers:** We share information with third-party service providers who assist us with payment processing, website hosting, data analytics, marketing, and other services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
**Veterinary Specialists:** In certain cases, we may share your pet's medical records with veterinary specialists or referral clinics for consultation or further treatment.
**Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process.
**Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
**Affiliates:** We may share your information with our affiliates for internal business purposes.
**Data Security**
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
**Encryption:** We use encryption to protect sensitive data transmitted online.
**Firewalls:** We use firewalls to protect our systems from unauthorized access.
**Access Controls:** We restrict access to personal data to authorized personnel only.
**Regular Security Audits:** We conduct regular security audits to identify and address potential vulnerabilities.
**Physical Security**: We have measures in place to protect the physical security of our premises.
**Data Retention**
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We consider the following criteria to determine retention periods:
The length of our relationship with you.
Legal and regulatory requirements.
Whether the data is needed to resolve disputes or enforce our agreements.
**Your Rights**
You have the following rights regarding your personal data:
**Right to Access:** You have the right to request access to your personal data and receive a copy of it.
**Right to Rectification:** You have the right to request that we correct any inaccurate or incomplete personal data about you.
**Right to Erasure:** You have the right to request that we erase your personal data under certain circumstances.
**Right to Restriction of Processing:** You have the right to request that we restrict the processing of your personal data under certain circumstances.
**Right to Data Portability:** You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
**Right to Object:** You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
**Right to Withdraw Consent:** If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
**Right to Lodge a Complaint:** You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.
To exercise your rights, please contact us at 17 Al Wasl Road, Villa 22, Dubai, Dubai, 31245, UAE.
**Cookies and Tracking Technologies**
We use cookies and similar tracking technologies to collect information about your use of our site. You can control the use of cookies through your browser settings. Please refer to our Cookie Policy for more information.
**Third-Party Links**
Our site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of these websites before providing them with your personal data.
**Children's Privacy**
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete the information.
**Changes to this Privacy Policy**
We may update this Privacy Policy from time to time. We will post any changes on our site and, if the changes are significant, we will provide a more prominent notice. We encourage you to review this Privacy Policy periodically.
**Contact Us**
If you have any questions or concerns about this Privacy Policy, please contact us at:
Al Sahra Veterinary Clinic
17 Al Wasl Road, Villa 22,
Dubai, Dubai, 31245
UAE
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